ljoFrequently Asked Questions

Users accessing ljo ask a range of common questions about account setup, deposits and withdrawals, game rules, and account security. This FAQ answers the most frequently asked topics so you can resolve your question quickly without contacting support.

We at ljo have compiled this page to address questions across four main areas: account creation and identity verification, payment methods and transaction flow, game categories and betting rules, and account protection and jurisdiction compliance. Each answer is written to be clear and actionable.

If your question is not answered here, you can contact our support team through the ljo app. We aim to respond to all inquiries within a reasonable timeframe. For detailed policies, visit our Terms of UsePrivacy Policyor Legal Notice

Account and registration

No. Each person may hold only one ljo account. If we detect multiple accounts from the same user, we will close all but one and may forfeit any balance. This rule protects against fraud and ensures fair play. When you register, you confirm that you are registering for yourself alone. If you have forgotten your password or cannot access your account, contact our support team through the app — we can help you recover your existing account rather than create a new one.

We at ljo verify identity using a government ID photo and sometimes a bank statement. This process is automated and typically completes within minutes, though in rare cases it may take up to 1–2 business days. Once verified, you can deposit and withdraw immediately. If your verification is pending, you can still view your account and browse our games, but deposits are blocked until verification is complete. If your verification is rejected, we will notify you and explain why — you can resubmit with corrected information.

On the login page, click the "Forgot your password?" link. We will send a reset link to your registered email address. Click the link and set a new password. You will then be able to log in with your new password. The reset link expires after 1 hour for security. If you do not receive the email, check your spam folder or contact support through the app. We can manually verify your identity and send a new reset link.

Payments and transactions

We at ljo do not charge fees on deposits or withdrawals. Your deposit amount arrives in full; your withdrawal amount transfers back to your payment method without deduction. Some payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may apply their own fees — check with your bank or digital wallet provider. We publish our fee policy in our Terms of UseIf you see an unexpected charge, contact support immediately.

Deposit ranges vary by payment method. All methods (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) support deposits at amounts set by your bank or digital wallet provider. The minimum and maximum deposit are shown when you select your payment method during checkout. If you exceed your payment provider's daily or monthly limit, the deposit will be rejected — the funds will not be deducted from your account. You may then try a different payment method or wait until your limit resets.

We at ljo process withdrawal requests within a standard verification window — typically 1–3 business days. The exact time depends on your bank or payment provider. Once we send the funds to your payment method, your bank (online payment, e-wallet, mobile banking, local payment) or digital wallet (online payment, e-wallet, mobile banking, local payment) controls the final delivery time. Weekend and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may delay processing. You can check your withdrawal status in the ljo app under "My Transactions".

Yes. You can withdraw to any payment method you have verified on ljo — even if it is different from the one you deposited with. For example, you might deposit via online payment and withdraw to e-wallet, or deposit via mobile banking and withdraw via local payment. Simply select your withdrawal method at checkout. We verify each payment method before processing to prevent fraud. If you add a new bank account for withdrawal, we may ask for a small verification transfer before releasing funds.

Game rules and demo mode

Yes. We at ljo offer a demo balance for many slot games so you can play without depositing. Demo play is free and unlimited — you can restart with a fresh balance anytime. Demo winnings do not transfer to real money; they are practice only. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) require a real deposit because they are played against live dealers in real time. You can browse all game categories and read the rules before you decide to deposit.

On ljo, you can bet on football tournaments including Liga 1, Piala AFF, Champions League, and Premier League. When you select a match, you see the odds for each outcome (home win, draw, away win). Odds are set by our sportsbook and update in real time as bets are placed. Click on an outcome to add it to your bet slip. Your potential payout is shown before you confirm. Bets are settled automatically once the match concludes and the official result is verified.

Yes. Our ljo platform is fully optimised for mobile phones. Live blackjack, roulette, baccarat, and Dragon Tiger tables stream smoothly on 4G and wi-fi. The video feed adjusts to your connection speed — on slower networks, the resolution lowers to keep the stream steady. You can play from anywhere where ljo service is available. The mobile app or browser access both work; use whichever is more convenient for you.

We at ljo offer popular slot titles including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. New games are added regularly. You can browse all slots in the app, read the rules, and try demo mode before betting with real money. Each slot has a different theme, payout structure, and bonus features — explore to find your preference. game information and jackpot totals are displayed in the game lobby.

Security and account care

If we have issued you a promotion code, enter it during account registration or in your account settings under "Promotions". The code must be entered exactly as provided — spaces and capitalisation matter. Once applied, the promotion will show in your account dashboard. Some promotions have expiry dates or are available only during specific periods (e.g., Idul Fitri, Idul Adha). Check the promotion details for conditions and validity.

To request deletion of your data, contact our support team through the app and state "Data deletion request". We will guide you through the verification process and explain which data can be deleted and which we must retain for legal or fraud-prevention reasons. Your request will be processed within a timeframe set by applicable law. Any balance in your account will be returned to your original payment method before deletion. Read our Privacy Policy for full details.

We at ljo offer support through the app. Open the app, tap the "Support" or "Help" menu, and describe your issue. You can also check your account settings for contact details. We aim to respond to all inquiries within a reasonable timeframe, typically 1–3 business days. For urgent matters, use the priority support option in the app if available. Common issues (password reset, transaction status, game rules) are often resolved faster through this FAQ.

We at ljo provide service only in jurisdictions where local law permits online gaming. We do not operate in regions where such activity is prohibited. If you attempt to access ljo from a restricted location, your account may be suspended. It is your responsibility to verify that ljo service is legal and available in your jurisdiction before you register. Read our Legal Notice for full jurisdiction-restriction details. If you are uncertain, contact support or consult your local gaming regulator.
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