ljoPrivacy Policy

This page describes what we collect when you use ljo and how we keep that data protected. When you register for an ljo account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or join a live table, we collect information needed for account verification, fraud prevention, and regulatory compliance. We use industry-standard encryption to secure your data, and we do not share it with third parties except where required by law.

Our ljo privacy commitment is straightforward: we collect minimal information, we use it only for the purposes described in this policy, and we store it securely. You have rights over your data — you can request access, correction, or deletion by contacting our support team. This policy explains what we collect, how we use it, and how to exercise your rights.

What We Collect on ljo

When you create an ljo account, we collect your email address, phone number, and a password. We ask you to verify both your email and phone via one-time codes. We collect this information to establish your account and ensure you control the email and phone number associated with it.

For larger deposits or withdrawals, we may request identity verification — a photo of your government ID or a recent bank statement. We collect this to confirm your identity and prevent fraud. We also collect your IP address, device information, and browser type for security purposes and to detect unusual account activity.

When you place a bet on our sportsbook or join a live table on ljo, we record your bet history, table activity, and balance changes. We collect this to provide accurate transaction records and to detect fraud or rule violations.

How We Use Your Data on ljo

We use the data we collect on ljo for the following purposes:

• Account creation and verification: We use your email, phone number, and identity information to establish and verify your ljo account.
• Payment processing: We use your payment method details to process deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.
• Fraud prevention: We use your IP address, device information, and transaction history to detect and prevent fraud on ljo.
• Regulatory compliance: We use your identity and transaction information to comply with Know Your Customer (KYC) and anti-money-laundering (AML) regulations in jurisdictions where we operate.
• Customer support: We use your account information to respond to your inquiries and resolve disputes.
• Service improvement: We may use anonymized, aggregated data to improve ljo's features and performance.

We do not use your data for any other purpose without your explicit consent. We do not send marketing emails unless you have opted in. We do not share your data with third parties except where required by law or where necessary to process your payment (e.g., sharing with your bank or payment provider).

We at ljo keep your data encrypted, minimize what we collect, and share nothing with third parties without your consent or legal obligation.

Data Security and Storage on ljo

We use SSL/TLS encryption to protect your data in transit. All communication between your device and our ljo servers is encrypted, so your login credentials, payment details, and account information are not visible to third parties.

Our servers may sit outside your jurisdiction. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be stored and processed in other countries. By using ljo, you consent to this international data transfer. We apply the same security standards globally, regardless of server location.

We retain your data only as long as necessary for the purposes described in this policy. Once your ljo account is closed and any disputes are resolved, we delete or anonymize your personal information. We may retain anonymized, aggregated data for statistical purposes.

Third-Party Processors and Sharing

We share your data with third-party processors only where necessary to provide ljo services. These include:

• Payment processors: We share your payment method information with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet providers, and your bank to process deposits and withdrawals.
• Identity verification services: We may share your identity information with third-party verification providers to confirm your identity.
• Legal and regulatory authorities: We may share your data with law enforcement or regulatory agencies if required by law or if we believe it is necessary to prevent fraud or abuse.

We do not sell your data to advertisers, data brokers, or marketing firms. Any third-party processor we engage is bound by confidentiality agreements and must protect your data to the same standard we do.

Your Rights on ljo

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact our support team through the ljo app or visit our FAQWe will respond to your request within a reasonable timeframe.

If you request account closure, we will delete or anonymize your personal data after any pending transactions are resolved. If you dispute a charge or withdrawal, we will investigate and may retain your data longer to resolve the dispute.

If you believe we are handling your data in violation of this policy or applicable law, you can contact our support team. We also encourage you to report concerns to your local data protection authority or privacy regulator.

Cookies and Tracking on ljo

We use cookies on ljo to maintain your session, remember your login, and analyze how you use our platform. Essential cookies are necessary for ljo to function; you cannot disable these without losing access to your account. Analytical cookies help us understand user behavior and improve our service; you can disable these through your browser settings.

We do not use cookies for marketing or advertising purposes. Third-party payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may set their own cookies when you make a payment; their privacy practices govern those cookies.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on ljo. Continued use of ljo after an update constitutes acceptance of the new policy.

If you have questions about our privacy practices, contact our support team through the ljo app or visit our FAQFor urgent privacy concerns or to exercise your rights under this policy, use the contact information in our Legal Notice

We are committed to protecting your privacy. Our ljo platform operates in supported jurisdictions where local law permits, and we comply with the privacy regulations of each jurisdiction where we operate. Your trust is essential to us, and we take data protection seriously.