ljoTerms of Use

We at ljo operate a platform for live-dealer gaming, sportsbook betting, and slot games in supported jurisdictions. These terms set out the conditions under which we provide our services, how we handle your account, and what we expect from you as a user. By accessing ljo, you agree to these terms.

Our platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We process withdrawals to your original payment method. We maintain live blackjack, roulette, baccarat, and Dragon Tiger tables, alongside sportsbook coverage of Liga 1, Piala AFF, and international football, plus slot games and esports markets. All services are available only where local law permits.

This document covers account opening, deposits and withdrawals, bonus terms, dispute resolution, and our jurisdiction notice. If you have questions about these terms, contact our support team through the app or visit our FAQ

Account Opening and Your Responsibilities on ljo

When you open an account on ljo, you provide us with your email, phone number, and a secure password. You are responsible for keeping your password confidential and for all activity that occurs under your account. If you suspect unauthorized access, notify us immediately through the app.

We require you to be of legal age in your jurisdiction to use ljo. You represent that you meet this requirement when you register. We may ask for identity verification — a photo of your ID or a recent bank statement — before processing your first withdrawal. This is a standard anti-fraud measure and protects both you and our platform.

Your account is personal and non-transferable. You may not share your login credentials, sell your account, or use ljo on behalf of another person. We reserve the right to suspend or close any account that violates these terms.

Deposits, Withdrawals, and Our Payment Policy

We accept deposits through seven payment methods. Each method displays its minimum and maximum limits before you confirm. E-wallet transfers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) typically arrive within seconds. Bank transfers from mobile banking, local payment, online payment, and e-wallet settle within hours. We do not charge deposit fees, though your payment provider may.

Withdrawals are processed to the payment method you used for your original deposit. We review all withdrawal requests for compliance and fraud prevention. For your first withdrawal, we may request identity verification. Subsequent withdrawals are faster once verification is complete. We do not charge withdrawal fees, though your bank or payment provider may apply their own charges.

Note: We reserve the right to delay or refuse any withdrawal if we suspect fraud, money laundering, or violation of these terms. We will notify you of the reason and provide a process for appeal.

Your ljo wallet holds your balance across all gaming verticals — live tables, sportsbook, and slots. Deposits fund this unified wallet. Withdrawals deduct from your available balance. You can view your transaction history anytime in the app under "Wallet" or "Transaction History."

Bonus Terms and Promotional Offers

We may offer promotional bonuses to new or existing users. Any bonus offer will specify its terms — eligibility, wagering requirements, expiration date, and game restrictions. Bonuses are subject to our approval and may be withdrawn if you violate these terms.

We reserve the right to modify, suspend, or cancel any promotional offer at any time. If you have questions about a specific bonus, contact our support team.

We at ljo operate with transparency — clear payment terms, straightforward withdrawal processes, and honest communication about our policies.

ljo editorial team

Prohibited Activities and Account Suspension

We prohibit the following on ljo:

If we detect any of these activities, we may suspend or permanently close your account and forfeit any balance. We may also report the activity to relevant authorities if required by law.

Dispute Resolution and Complaints

If you have a complaint about our service, contact our support team through the app. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint through our formal dispute process.

We aim to resolve disputes fairly and transparently. If we cannot reach agreement, either party may pursue resolution through applicable legal channels in your jurisdiction.

Service Availability and Jurisdiction Notice

We at ljo offer our services only where local law permits. We do not operate in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access to ljo complies with their own jurisdiction's law before creating an account or depositing funds.

Our services are available in supported regions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. If you access ljo from a restricted jurisdiction, we may suspend your account and return any balance to your original payment method.

Data Protection and Privacy

We collect personal information — your name, email, phone number, and payment details — to operate ljo and comply with anti-fraud and regulatory requirements. We use industry-standard encryption to protect your data. We do not share your information with third parties except where required by law.

For full details on how we handle your data, visit our Privacy PolicyIf you have questions about your data or how we use it, contact our support team.

Limitation of Liability

We provide ljo on an "as is" basis. We do not guarantee uninterrupted service, and we are not liable for losses arising from technical failures, network outages, or other circumstances beyond our control. We are not liable for any indirect, incidental, or consequential damages arising from your use of ljo.

Your sole remedy for any dispute is to cease using ljo and request a withdrawal of your balance.

Changes to These Terms

We may update these terms at any time. We will notify you of material changes through the app or email. Your continued use of ljo after such notification constitutes acceptance of the updated terms. If you do not agree with any changes, you may close your account and request a withdrawal.

Final Notice

These terms are governed by the laws applicable in your jurisdiction. We at ljo are committed to fair, transparent operation. If you have questions about these terms or our policies, contact our support team. Our services are available only where local law permits.

Legal and Jurisdiction Information

Service availability

We at ljo offer our services only in jurisdictions where online wagering is permitted by applicable law. We do not operate in regions where such activity is prohibited. Our platform is designed for users in supported territories across Indonesia and other jurisdictions where our services are legally available. We continuously monitor regulatory changes and adjust our service availability accordingly. If you are accessing ljo from a location where we do not operate, your account may be suspended and any balance returned to your original payment method. We encourage all users to verify the legal status of online gaming in their own jurisdiction before creating an account or depositing funds. Our commitment is to operate transparently within the bounds of applicable law. We do not knowingly serve users in restricted jurisdictions, and we have systems in place to detect and prevent such access. If you have questions about whether ljo is available in your specific location, contact our support team for clarification. We take our legal obligations seriously and expect our users to do the same.

Account eligibility

To open an account on ljo, you must meet the eligibility requirements set by the laws of your jurisdiction. We do not specify a fixed age requirement in these terms because eligibility varies by location. Instead, we require that you represent you are of legal age to engage in online gaming under your local law. When you register, you confirm that you meet this requirement. We may request identity verification to confirm your eligibility, including a photo of your ID or other government-issued documentation. This verification process protects both you and our platform from fraud and ensures compliance with applicable regulations. We reserve the right to refuse service to any user who cannot demonstrate eligibility. If you are uncertain about your eligibility, we recommend consulting your local regulations or contacting our support team before registering. Our verification process is designed to be straightforward and non-invasive, requiring only standard documentation. Once verified, you can access all features of ljo, including live tables, sportsbook, and slots. We do not impose additional restrictions beyond what applicable law requires.

Local-law responsibility

Users of ljo are solely responsible for ensuring that their access to and use of our platform complies with the laws of their own jurisdiction. We provide our services in supported regions, but we cannot guarantee that every user's local law permits online gaming. It is your responsibility to verify this before creating an account or depositing funds. We do not provide legal advice, and we cannot advise you on whether ljo is legal in your specific location. If you are uncertain, we recommend consulting local regulations or seeking legal counsel. By using ljo, you acknowledge that you have verified the legality of online gaming in your jurisdiction and that you accept full responsibility for any consequences of your use. We reserve the right to suspend or close any account if we determine that the user is accessing ljo from a restricted jurisdiction. We also reserve the right to report suspected violations to relevant authorities if required by law. Your continued use of ljo constitutes your acceptance of this responsibility.

Data and privacy scope

We collect personal data from you to operate ljo and comply with anti-fraud and regulatory requirements. This data includes your name, email address, phone number, payment method details, and identification documents (for verification purposes). We use this information to verify your identity, process deposits and withdrawals, detect fraud, and comply with applicable laws. We do not share your personal data with third parties except where required by law or to process your payments. Your data is encrypted and stored securely on our servers. We retain your data for as long as your account is active and for a reasonable period afterward to comply with legal obligations. For full details on how we collect, use, and protect your data, please visit our Privacy PolicyIf you have questions about your data or wish to request access, correction, or deletion, contact our support team. We are committed to protecting your privacy and complying with applicable data protection laws.

Contact for legal inquiries

If you have legal questions, compliance inquiries, or concerns about our terms and policies, contact our support team through the ljo app or email. We aim to respond to all inquiries within a reasonable timeframe, typically within 2–3 business days. For urgent matters, use the priority support option in the app. We also maintain a formal complaints process for users who are not satisfied with our initial response. If you wish to escalate a complaint, we will provide you with the steps to do so. We take all legal and compliance inquiries seriously and are committed to resolving issues fairly and transparently. Our support team can also direct you to the appropriate department for specific types of inquiries, such as data protection or dispute resolution. We encourage users to reach out with any concerns — we are here to help and to ensure that ljo operates in compliance with applicable law.

↑